The most important thing to us is that you and your dog are happy customers. If PupPod isn’t right for your dog, email support@puppod.com for a full refund up to 45-days after purchase (shipping is non refundable). Customer is responsible for return shipping costs. Refunds are subject to a $15 fee which covers credit card processing fees paid by PupPod during original purchase. View our full refund policy here.