Miscellaneous
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How can I get customer support?
If you’re having issues with your PupPod, our support team is available to help! You can email us atsupport@puppod.comOR chat with us through our website atwww.puppod.com. -
How is PupPod different from treat cams like Furbo or Petcube Bites?
PupPod is an interactive puzzle game for dogs, not a treat cam. This requires your dog to work to earn the rewards inside of the PupPod Feeder while treat cams simply dispense treats when you, the human, hit a button. PupPod has been specifically designed to enrich your pets life by providing muc... -
My PupPod stops during gameplay but there is food still in the feeder
If your Feeder still has food inside but games keep stopping, it is most likely due to dust blocking the IR sensor & preventing the Feeder from seeing food drop down the chute. Try cleaning the sensor from dust with a lint free cloth. You can access and clean the sensor by inserting you lint ... -
Join the PupPod User Group (facebook) Vote on the next PupPod features! Connect with other PupPod users to see how they incorporate PupPod into their routine? Share video of your pup playing PupPod?
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The most important thing to us is that you and your dog are happy customers. If PupPod isn’t right for your dog, email support@puppod.com for a full refund up to 45-days after purchase (shipping is non refundable). Customer is responsible for return shipping costs. Refunds are subject to a $15 fe...
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We guarantee the PupPod Wobbler toy to be free of manufacturing defects for 1-year from purchase. Email info@puppod.com if you encounter a manufacturing defect. Customer is responsible for return shipping.
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We guarantee the PupPod Rocker toy to be free of manufacturing defects for 1-year from purchase. Email suport@puppod.com if you encounter a manufacturing defect. Customer is responsible for return shipping.
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What’s the difference between the PupPod Rocker and the PupPod Wobbler?
For starters, we've lowered the price! The feeder and toy are designed to work together & we've added integrated video in to the feeder. Users can start, end, and control the game from anywhere rather than having to be in Bluetooth range of the hardware. Also users never need to turn the toy ... -
No. You have total control of how long your dog plays. You can start and stop the game from the anywhere using the PupPod mobile app. If you feed normal meals with PupPod, your dog is getting the same calories per meal, but way more exercise. Dogs can walk up to a mile indoors at each meal by sp...